1. Conclusion and Execution of the Passenger Transportation Contract

The conclusion of a contract for the transportation of passengers (hereinafter referred to as the "transportation contract") establishes binding legal relations between the carrier and the passenger based on transport regulations, tariffs, and declared contractual terms of transportation. These include the carrier's obligation to transport the passenger from the boarding point to the destination station in a proper manner and the passenger's obligation to comply with transport regulations and contractual terms of transportation and to pay the transportation price (hereinafter referred to as the "tariff") in accordance with the applicable tariff.

2. Travel Document and Its Details

2.1 In order to conclude a transportation contract for the period of its execution, the passenger confirms their identity with a valid travel document (hereinafter referred to as the "ticket"), unless otherwise specified below.
2.2 A ticket for an individual journey includes:
a) the official name of the carrier concluding the transportation contract,
b) the surname and first name of the passenger,
c) boarding point, destination station, departure and arrival time,
d) tariff amount, type of travel or amount of discount,
e) information about the validity period,
f) other information that allows verification of the justification and correctness of its use, as provided for in the contractual terms of transportation.
2.3 A ticket is invalid if:
a) the passenger has not fulfilled the conditions for its use as set out in the transport regulations, tariffs, or contractual terms of transportation,
b) the required data are not filled in,
c) the data are incorrect or unjustifiably altered,
d) the ticket was issued to a specific name and is used by another person,
e) its validity period has expired.

2.4 A ticket for an individual journey may be used only in conjunction with the document on the basis of which it was issued and is considered invalid if the passenger does not simultaneously confirm their identity with said document.
2.5 On routes operated by the company SVD TRANS, it is possible to purchase a one-way or round-trip ticket for a fixed date or an open-date ticket, marked as "OPEN".
2.6 A ticket without a specified date ("OPEN") is valid on SVD TRANS routes for six months from the date of the first journey, unless otherwise stated. When reserving a return trip, a seat for the holder of such a ticket will be provided depending on the availability of seats on the bus. Passengers are recommended to make a reservation at least ten days before the intended travel date, either in person at SVD TRANS offices or by phone
in the Czech Republic at +420775300611, +420775300207, +420775300568,
or in Ukraine at +380987769934, +380735957851.

3. Payment for Travel and Fees

3.1 Passengers pay the fare according to the tariff for an individual travel ticket. In the Czech Republic, the fare is set and paid in Czech crowns. In foreign countries, the fare is set in the relevant foreign currency.
3.2 The passenger must pay the fare before boarding the vehicle.
3.3 Possession of a ticket does not guarantee the right to travel on an international bus service if the passenger's documents (visa, type of passport, or other documents required for entry or transit through other countries) do not meet the requirements of customs and border authorities. In such cases, the ticket cost is non-refundable.

4. Ticket Discounts

4.1 SVD TRANS provides the following discounts for children traveling with parents or another accompanying adult:
- Children aged 0 to 12 years receive a 50% discount from the adult fare;
- Persons over the age of 60 receive a 10% discount on the basic fare;
- A 20% discount is provided for a return ticket (the condition is the simultaneous purchase of outbound and return tickets, or the purchase of a return ticket during the journey). 4. Ticket DiscountsThis discount applies only to routes operated by SVD TRANS buses.

4.2 The above-mentioned discounts are not cumulative, meaning a passenger may use only one of the listed discounts.

5. Ticket Changes and Fare Refunds

5.1. A passenger may, under certain conditions, request to change the travel date. This change may be made by the carrier only twice. The first change is free of charge; the second change is subject to a fee of 200 CZK or the equivalent amount in the respective currency. The change is possible only within the periods and connections available in the sales system.

5.2. It is possible to change the date or time on the ticket up to 48 hours before departure. It is not possible to change the date or time of departure less than 12 hours prior to departure. A ticket that has been changed within 48 hours prior to departure cannot be changed again. Such a ticket also cannot be cancelled.

5.3. An "OPEN" ticket that has been reserved for a specific date may be changed under the same conditions as a ticket with a fixed date.

5.4. Changing the departure or arrival station on the route is free of charge; only any fare difference is charged. Overpayments are not refunded.

5.5. A ticket purchased under a special promotional offer cannot be changed if this is a condition of the discount.

6. Fare Refunds

6.1 A ticket can be returned in person prior to departure at the office where it was purchased. The refund amount is determined in accordance with the refund conditions specified in Clause 6.2 of these Transportation Rules.

6.2 The cancellation fee is calculated as a percentage of the original ticket price. The cancellation fee is as follows:

a) if the ticket is returned within 15 minutes of purchase – a full refund is issued,

b) if the ticket is returned less than 504 hours but more than 48 hours before departure, the passenger is refunded 85% of the fare,

c) if the ticket is returned less than 48 hours but more than 24 hours before departure, the passenger is refunded 70% of the fare,

d) if the ticket is returned less than 24 hours but more than 12 hours before departure, the passenger is refunded 50% of the fare,

e) if the ticket is returned less than 12 hours before departure, the passenger is refunded 0% of the fare, meaning no refund is granted.

6.3 If a passenger loses their ticket or it is stolen, a new one must be purchased. If the original ticket is later found, 90% of the fare from the original ticket will be refunded upon presentation of both tickets. This right becomes invalid if not exercised within thirty days from the travel date.

6.4 The passenger is entitled to a refund if the departure on the route does not take place due to the fault of the carrier.

6.5 The carrier is not responsible for the actions of customs and border authorities, weather conditions, traffic congestion, or other circumstances that cause delays and result in the disruption of the bus schedule.

7. Transportation of Persons, Animals, and Luggage

7.1 Passengers are advised to arrive at the departure location at major stops no later than 30 minutes before the scheduled departure of the bus. If a passenger does not show up for boarding, they forfeit their right to travel.

7.2 Each passenger is entitled to only one seat. If the passenger has purchased two or more seats, they are entitled to occupy the corresponding number of seats. The passenger is required to wear a seatbelt throughout the journey if the seat is equipped with one.

7.3 Children under the age of 18 are not allowed to travel without the accompaniment of a parent or another adult. If such accompaniment is not possible, representatives of the carrier may provide supervision by prior arrangement and with a previously issued authorization. Children under the age of 18 who travel without adult supervision must pay the full adult fare. Children under the age of 12 are not allowed to occupy seats in the first and second rows, that is, seats numbered 1–8. When purchasing a ticket, the passenger is obliged to inform the company if the seat is intended for a passenger under the age of 12.

7.4 In the event of a technical stop during the journey, the passenger must return to the vehicle by the end of the time specified by the driver or the steward. If the passenger does not return to the vehicle after the end of the stop, this is considered a voluntary refusal to continue the trip. In such a case, the passenger is not entitled to a refund or any other form of compensation.

7.5 The transportation of animals is not permitted on SVD TRANS routes.

7.6 One piece of hand luggage with maximum dimensions of 20x30x40 cm and one main piece of luggage with maximum dimensions of 40x60x80 cm per passenger may be transported free of charge. Additional luggage is subject to a fee of 200 CZK or UAH for each additional piece. The presence of additional luggage must be agreed upon in advance with the company representatives. The carrier reserves the right to refuse additional luggage if it was not declared or if there is no space for it in the luggage compartment.

7.7 Luggage must not contain items that, due to their properties, could damage the vehicle or endanger the life and health of other passengers.

7.8 If the transportation of luggage requires the payment of import duties, customs fees, or any other fees, the passenger is obliged to pay the corresponding amount before the luggage is loaded into the bus.

8. Carrier's Rights

8.1 The carrier reserves the right to cancel or modify the transportation schedule no later than one day before the start of the journey, notifying passengers via telephone or electronic communication who have provided their contact number or relevant contact details. In such cases, passengers are entitled to a full refund of the paid fare.

8.2 The carrier reserves the right to change the route without altering its starting and ending points.

8.3 Additional services such as the distribution of hot and cold drinks, newspapers and magazines, movie screenings, and Internet access via Wi-Fi are provided based on the operational capacity of the vehicle. Their absence does not entitle the passenger to any form of compensation.

8.4 The carrier reserves the right to change the vehicle and crew members in the event of technical or organizational needs, as well as to reassign passenger seats if necessary.

8.5 The carrier reserves the right to change the fare rates.

8.6 The carrier reserves the right to refuse services to specific passengers without providing a reason.

8.7 For the purpose of quality control of services, the carrier reserves the right to conduct video and audio recordings of the transportation process.

9. Passenger Responsibilities

9.1 Each passenger is personally responsible for complying with the passport and customs regulations of the countries they are traveling to or passing through. All expenses arising from non-compliance with these regulations are borne by the passenger. If a passenger is not allowed to continue the journey by customs or police authorities, they are not entitled to any refund of the fare, even partially, nor to any other compensation.

9.2 A passenger forfeits the right to travel if they are on board the bus under the influence of alcohol, narcotics, or other psychotropic substances. In such cases, the carrier is immediately released from all contractual obligations to the passenger and is not required to pay any fare refund or other compensation.

9.3 Passengers must take into account the possibility of delays when planning further travel. The carrier is not liable for damages caused by delays.

9.4 The passenger bears financial responsibility for any damage caused to the property of the carrier.

9.5 If a passenger voluntarily discontinues their journey, they are not entitled to any refund.

10. Complaints, Lost or Damaged Luggage

10.1 All complaints must be submitted no later than 30 days from the date the trip ended and must be accompanied by the ticket. Complaints may be submitted at the location where the ticket was purchased, or sent by mail or email to the carrier's address. Complaints will be processed within 30 days of receipt.

10.2 Complaints regarding loss, theft, or damage to luggage must be made immediately upon luggage pickup at the destination stop to a representative of the carrier. Unless otherwise declared, the default declared value of luggage is 200 CZK / UAH.

10.3 If the passenger accepts the luggage without objection, it is considered received in full and in good condition.

10.4 If registered luggage is lost, or if there is clear damage or incompleteness of luggage, or circumstances indicating such damage, the carrier will immediately request that the passenger verify the condition of the luggage and draw up a report. This report, along with the ticket and luggage ticket, is a necessary part of the complaint, which must be submitted in writing.

11. Final Provisions

11.1 Any disputes arising between the carrier and the passenger will be resolved through oral or written negotiations. If a resolution is not reached, either party may take the matter to court.

11.2 These Terms and Conditions of Carriage have been in effect since 16.08.2015 and may be amended by the Carrier depending on market conditions and the political-economic situation in the Czech Republic.